Our client is a Mid Tier ERP Consulting, Support and Development company and they are currently looking for an ERP Helpdesk Coordinator to join their team
The job will involve the following tasks and responsilibities:
To provide timely and effective level 1 support to clients (telephone, email and internet based)
Complete and accurate record fo all helpdesk calls in the support database
Regular updates of outstanding calls
Effective communication with all internal staff, clients and suppliers
Assist other members of staff where skills are appropriate
Helpdesk and Licensing administration work
The following skills and experience are desired for this role:
Tertiary Accounting/IT degree (graduate) and/or sound understanding of business processes
Ideally 1 – 2 years in an Accounting Software support or consulting roles, Graduates will be considered.
Good understanding of business processes
Good IT knowledge, must have knowledge of SQL databases and SQL scripting
Have excellent oral & written communication skills
Will be able to on their own and as part of a team
Have a strong customer service focus
Have a sound working knowledge of Microsoft Office
Solid attention to detail
Of course you will need strong interpersonal skills to work in this role with a proactive attitude, strong self initiative, excellent problem solving skills, and the ability to learn and self educate.
If this sound like you please call Troy on 0411 688 968 or send your resume to troyr (at) eligo.com.au
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on Wednesday, May 16th, 2007 at 12:30 pm and is filed under ERP, Support.
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July 28th, 2007 at 5:30 pm
Dear Sir,
With reference to the mail received from Dynamic Careers, i would like to apply and work the above mentioned position if selected. Basicaly looking for a career growth oriented job, for which my skills can be utilized to make the valuable contribution in the growth of working organization and to get the professional development. Currently working as an Associate Consultant for a Gold Certified partner in United Arab Emirates. Having more than 5+ years of over all IT/ERP experience and looking for a growth oriented job. Pls find herein the resume of mine is attached. If my resume found suitable for you, give me an oppertunity to prove the experience in the Implementation; Developing; Testing; Deploying; Training; Support for the Microsoft products for clients/ users.
Expecting a reply from your end.
Thanking you
With regards
R Prashantha