Helpdesk Consultant – North Sydney
Our client is a leading ERP Consulting, Support and Development company and they are currently looking for a Helpdesk consultant to support their internet based requisitioning product sold globally.
The job will involve the following tasks and responsilibities:
- To provide timely and effective support to clients and business partners (telephone, email and internet based)
- Complete and accurate record fo all helpdesk calls in the support database
- Regular updates of outstanding calls
- Effective communication with all internal staff, clients and suppliers
- Contribution to the online Knowledge database
- Assist other members of staff where skills are appropriate
The following skills and experience are desired for this role:
- Tertiary Accounting/IT degree (graduate) and/or sound understanding of business processes
- At least 2 years in an Accounting Software support or consulting roles
- Good understanding of business processes
- Good IT knowledge, must have knowledge of SQL databases and SQL scripting
- Has excellent oral & written communication skills
- Will be able to on their own and as part of a team
- Have a strong customer service focus
- Have a sound working knowledge of Microsoft Office
- Solid attention to detail
Of course you will need strong interpersonal skills to work in this role with a proactive attitude, strong self initiative, excellent problem solving skills, and the ability to learn and self educate.
If this sound like you please click here to contact us or call Troy on 0411 688 968.